Elite Hotels Re-Position

ABOUT ELITE HOTELS

Elite Hotels present five unique venues in the south of England, delivering distinctly memorable experiences. Ashdown Park Hotel & Country Club, East Sussex. Ashdown Park Hotel & Country Club sits proudly within 186 acres of the Ashdown Forest in East Sussex, home of Pooh Bear.

THE CHALLENGE

It requires something special for a hotel-chain to stand out and shine in an otherwise crowded marketplace. Customers are forces to base their choices on price, as there are very few other differentiators aiding in the customers’ purchase decisions. The downside is that hotels are forced to lower their prices to stay competitive.

THE SOLUTION

A strategy was developed to move Elite Hotels from ‘5-Star Hotels (ad discount prices)’ to ‘Luxury Experiences’. The fact that a hotel is more than just a place to spend the night, has made Elite Hotels realise that customers might choose one their hotels, not for it’s location or the price of a room, but for the experiences the hotel has to offer; world class golf, spa pampering, gourmet dining, romantic getaways, Champagne tasting and fashionable business facilities.

Project Info

Services: Brand Strategy Consulting

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